Shipping policy
Shipping Policy
At Velden Home, we want the shipping process to be transparent from checkout through final delivery. This Shipping Policy explains the destinations we serve, our available shipping methods and rates, estimated transit times, and what customers can expect if a delivery issue occurs.
Shipping Service Area
Velden Home currently ships exclusively within the United States.
We do not offer international shipping at this time. All purchases requiring shipment must be submitted with a complete and valid U.S. delivery address.
Shipping Methods and Pricing
Customers can choose between the following shipping options:
Standard Shipping — 3–5 Business Days
Our Standard Shipping rate is $8.00 for orders below $70.00.
For qualifying purchases:
Orders of $70.00 or more receive FREE Standard Shipping.
The free-shipping benefit applies only to the Standard Shipping method.
Express Shipping — 1–2 Business Days
Express Shipping is available for a flat rate of $15.00.
The Express rate applies regardless of the order amount. This means that an order qualifying for free Standard Shipping will still incur the $15.00 charge if Express Shipping is selected.
The applicable delivery method and shipping cost will be presented during checkout before the order is completed.
Preparing Your Order
After an order is received, Velden Home prepares and packages the items before transferring the shipment to the carrier.
Order preparation time is separate from the delivery estimates listed above. The 3–5 business day Standard and 1–2 business day Express periods generally refer to carrier transit after dispatch.
Saturdays, Sundays, and U.S. federal holidays are typically not counted as business days. Additional preparation time may occasionally be required during holidays, high-volume sales periods, promotional events, or unforeseen operational circumstances.
Delivery Time Estimates
Shipping timeframes are provided as estimates and are not guaranteed arrival dates.
Actual delivery may be affected by carrier network conditions, severe weather, transportation interruptions, seasonal shipping demand, regional service disruptions, or other circumstances outside the reasonable control of Velden Home.
Shipment Confirmation and Tracking
When tracking is available for your order, shipment information will be provided after the package has been dispatched.
Please allow time for the carrier to perform its first scan. In some cases, tracking information may take additional time to display movement even though the shipment has already entered the carrier network.
Address Accuracy
Customers are responsible for providing complete and accurate shipping details at checkout. Please carefully confirm the recipient's name, street address, apartment or unit information where applicable, city, state, and ZIP code.
If you discover an address mistake after submitting your order, contact Velden Home as soon as possible. We will make reasonable efforts to assist before the package is dispatched, but we cannot guarantee changes once fulfillment has progressed or the shipment has been accepted by the carrier.
Delayed or Missing Deliveries
If your package has not arrived within the estimated timeframe, please review the most recent tracking information provided by the carrier.
If a shipment appears unusually delayed, potentially lost in transit, or affected by another delivery problem, contact Velden Home with your order information. We will review the available shipment details and assist with determining the appropriate next steps.
Returned or Undeliverable Packages
A package may be returned to Velden Home if the carrier cannot complete delivery due to an incomplete or incorrect address, unsuccessful delivery attempts, or another delivery-related circumstance.
If your order is returned, please contact us so we can review the situation and discuss the available resolution. Where permitted by applicable law, additional shipping charges may apply if reshipment is required because of inaccurate customer-provided delivery information.
Contact Velden Home
For assistance with shipping fees, delivery estimates, tracking, or an existing shipment, please contact:
Velden Home
11550 S Morgan
Chicago, IL 60643
United States
Phone: 708-983-4155
Email: support@orrenvelden.net