Terms of service

Welcome to Velden Home. These Terms of Service (“Terms”) govern your access to our online store, your purchase of merchandise, and your use of the website, content, features, and related ecommerce services provided by Velden Home.

Throughout these Terms, “Velden Home,” “we,” “us,” and “our” refer to the operator of this online store. “You,” “your,” and “customer” refer to any person who visits our website, places an order, purchases merchandise, or otherwise interacts with our services.

By accessing Velden Home or submitting an order, you agree to these Terms together with the other applicable policies made available through our store.

I. STORE TERMS AND ACCESS
1. Scope of These Terms

These Terms apply to browsing, shopping, purchasing, submitting content, and otherwise interacting with Velden Home.

If you do not agree to these Terms, please discontinue use of our store.

Additional conditions may apply to particular products, promotions, or services where those conditions are clearly disclosed.

2. Customer Eligibility

By placing an order, you represent that you have the legal capacity to enter into the applicable transaction or have appropriate authorization where required by law.

You may not knowingly place an order using another person's identity, payment information, or account without authorization.

3. Acceptable Store Use

You agree to use Velden Home only for lawful purposes.

You must not:

Conduct fraudulent or deceptive transactions;
Provide intentionally false information;
Attempt unauthorized access to accounts, systems, or networks;
Introduce viruses, malware, or other harmful code;
Circumvent technical or security protections;
Materially interfere with operation of the website;
Violate intellectual property or privacy rights; or
Use our services for activities prohibited by applicable law.

Material misuse may result in restricted or terminated access.

4. Store Updates

We may update, modify, replace, or discontinue particular website features, collections, services, or content as our business evolves.

We do not guarantee that every product, feature, collection, or service will remain available indefinitely.

II. PRODUCT INFORMATION
5. Home and Living Products

Velden Home may offer merchandise for home, household, décor, kitchen, organization, everyday living, and related lifestyle purposes.

Available collections and product variations may change over time.

All merchandise remains subject to availability.

6. Product Descriptions

We make reasonable efforts to provide useful product information.

Depending on the merchandise, product pages may contain:

Photographs;
Dimensions;
Materials or composition;
Colors and finishes;
Product features;
Package contents;
Quantities;
Intended uses;
Care instructions;
Assembly guidance; and
Other relevant specifications.

Please review the complete product information before ordering.

7. Measurements and Space Planning

Customers are responsible for determining whether the stated dimensions of merchandise are suitable for their intended space.

For size-sensitive products, we recommend measuring relevant rooms, shelves, countertops, cabinets, storage spaces, doorways, or other placement areas before purchasing.

Measurements identified as approximate may be subject to minor reasonable variations.

8. Colors and Digital Representation

We aim to represent product colors and finishes accurately.

However, differences may occur because of photography, lighting conditions, screen brightness, device settings, display calibration, material characteristics, or reasonable manufacturing variations.

We cannot guarantee that every digital display will reproduce the physical product's exact color or finish.

9. Materials and Surface Variations

Some merchandise may contain textures, grains, patterns, shades, finishes, or other characteristics that reasonably vary from one item to another.

Where these variations are inherent in the material or manufacturing process, individual units may not appear completely identical.

Reasonable differences of this nature do not necessarily constitute defects.

10. Product Suitability

Before purchasing, customers should review available specifications and determine whether the merchandise is appropriate for its intended purpose.

Where applicable, observe:

Weight and capacity limitations;
Placement requirements;
Indoor or outdoor use guidance;
Safety warnings;
Cleaning instructions;
Storage requirements; and
Other product-specific recommendations.

Products should not be intentionally used in ways inconsistent with their stated purpose.

11. Assembly and Installation

Some merchandise may require assembly, mounting, setup, or installation.

Customers should follow applicable instructions and use appropriate tools, hardware, and components.

Do not continue installation where an important structural component is visibly damaged.

Where specialized installation is reasonably appropriate, customers are responsible for determining whether qualified assistance should be obtained.

12. Care and Maintenance

Customers should follow applicable cleaning, care, maintenance, and storage instructions.

Depending on the material, products may be adversely affected by abrasive cleaning, harsh chemicals, excessive moisture, extreme temperatures, direct heat, prolonged sunlight, unsuitable storage, or improper handling.

Ordinary wear associated with normal use does not necessarily constitute a product defect.

III. AVAILABILITY, PRICES, AND PROMOTIONS
13. Product Availability

Products displayed through Velden Home are offered subject to available inventory.

Placing an item in a shopping cart does not reserve merchandise.

We may reasonably limit quantities, discontinue items, or modify available product variations.

If merchandise becomes unavailable after an order is submitted, we may cancel the affected item and refund any amount properly collected for it.

14. Pricing

Prices may be changed from time to time as permitted by applicable law.

Applicable shipping charges, discounts, taxes, and other transaction-related amounts will be presented or calculated during checkout where appropriate.

Please review the complete transaction total before submitting an order.

15. Errors and Corrections

Despite reasonable efforts to maintain accurate information, occasional errors may occur involving product descriptions, specifications, prices, inventory, promotions, images, or other website content.

Velden Home may correct material errors when discovered.

If a material error affects an existing order, we may contact you and take reasonable corrective action, including cancellation where appropriate and legally permitted.

Any amount properly owed following cancellation will be refunded.

16. Discounts and Special Offers

Velden Home may periodically provide promotional codes, discounts, sales, bundles, or other special offers.

Promotions may include separate requirements concerning:

Eligible merchandise;
Minimum purchase amounts;
Promotion periods;
Redemption limits;
Customer eligibility; or
Combination with other offers.

The conditions presented with a particular promotion govern that offer.

IV. ORDERING FROM VELDEN HOME
17. Order Submission

Submitting an order constitutes an offer to purchase the selected merchandise under these Terms.

An automated acknowledgment confirms receipt of your order information but does not necessarily constitute final acceptance of the transaction.

Orders may remain subject to inventory verification, payment authorization, customer-information review, and reasonable transaction-security procedures.

18. Order Acceptance or Cancellation

Velden Home may reasonably decline, limit, or cancel an order for legitimate operational, payment, inventory, security, or legal reasons.

Examples may include:

Product unavailability;
Payment authorization failure;
Material pricing or listing errors;
Incomplete or materially inaccurate information;
Reasonable indications of fraudulent activity;
Suspected unauthorized use of payment information;
Orders reasonably indicating unauthorized commercial resale; or
Transactions violating these Terms or applicable law.

Where appropriate, we may contact you regarding the affected transaction.

19. Customer Information

You are responsible for providing complete and accurate information during checkout.

Please verify your:

Full name;
Email address;
Telephone number;
Billing information;
Shipping address;
Apartment, suite, or unit number where applicable;
Product selections;
Product variations; and
Quantities.

If you discover an error after placing an order, contact Velden Home promptly.

Changes cannot be guaranteed once processing or fulfillment begins.

20. Payment Processing

Purchases must be completed using payment methods made available during checkout.

Transactions may be processed by independent payment providers that maintain their own authorization procedures, security requirements, privacy practices, and contractual terms.

Orders may be delayed or canceled where payment cannot be successfully authorized.

21. Fraud Prevention

We may use reasonable transaction-review measures to help protect customers and Velden Home against fraudulent or unauthorized activity.

Where order information reasonably raises security concerns, fulfillment may be temporarily held for review.

Additional verification may be requested where appropriate.

Transactions that cannot reasonably be verified may be canceled.

22. Taxes

Applicable sales taxes or similar transaction-related charges may be calculated and collected where required.

Calculations may depend on the merchandise purchased, delivery destination, and applicable requirements.

Customers remain responsible for obligations that applicable law places directly upon them.

V. SHIPPING AND DELIVERY
23. United States-Only Fulfillment

Velden Home currently ships eligible online orders within the United States only.

Our Shipping Policy contains additional information regarding available shipping methods, applicable charges, qualifying purchase thresholds, processing, estimated transit periods, and other fulfillment conditions.

Customers should review the Shipping Policy before completing checkout.

24. Shipping Address Responsibility

Customers must provide a complete and deliverable shipping address.

Before submitting your order, verify:

Recipient name;
Street address;
Apartment, suite, or unit number where applicable;
City;
State; and
ZIP code.

Incorrect or incomplete information may result in carrier delays, failed delivery attempts, returned packages, or other fulfillment problems.

Address modifications cannot be guaranteed after processing begins.

25. Delivery Timeframes

Any processing or transit timeframe provided through Velden Home is an estimate unless expressly identified as guaranteed.

Actual delivery may be affected by carrier operations, severe weather, holidays, transportation interruptions, high shipping volumes, address problems, or circumstances outside our reasonable control.

26. Delivery Inspection

Customers should reasonably inspect packages and merchandise following delivery.

If an order appears damaged, defective, incomplete, or materially different from what was purchased, please contact Velden Home promptly according to our applicable store policies.

27. Reporting Delivery or Product Problems

To evaluate an order issue, we may reasonably request:

Your order number;
A description of the problem;
Photographs of the affected merchandise;
Photographs of shipping packaging; and
Other information reasonably relevant to the issue.

Where practical, please retain the merchandise and packaging until our review has been completed.

VI. RETURNS AND AFTER-PURCHASE RESPONSIBILITIES
28. Return Eligibility

Returns are governed by our Return and Refund Policy.

That policy provides information regarding applicable return periods, eligibility requirements, product-condition standards, exclusions, return procedures, and refund processing.

Customers should review the Return and Refund Policy before purchasing.

29. Damaged, Defective, or Incorrect Merchandise

If merchandise arrives damaged, defective, materially incomplete, or incorrect, please contact Velden Home according to our Return and Refund Policy.

We may request reasonable supporting information to help assess the issue and available resolution.

30. Refund Processing

Approved refunds will be processed according to our Return and Refund Policy and applicable payment procedures.

Once issued, the time required for a refund to appear may depend on the customer's bank, card issuer, or payment provider.

Nothing in these Terms limits mandatory refund rights or consumer protections that cannot lawfully be waived.

31. Customer-Caused Damage

Damage resulting from misuse, accidents after delivery, improper assembly, unsuitable installation, unauthorized modification, inappropriate cleaning, improper storage, or failure to follow applicable instructions may not constitute an original product defect.

Normal wear resulting from ordinary use is also not necessarily a defect.

Mandatory legal protections remain unaffected.

VII. CONTENT, PRIVACY, AND EXTERNAL SERVICES
32. Reviews and Customer Content

Velden Home may allow customers to provide reviews, photographs, comments, suggestions, or other content.

You represent that you have sufficient rights to provide material you submit.

Submitted content must not be fraudulent, unlawful, defamatory, abusive, threatening, malicious, infringing, or deliberately misleading.

We may moderate or remove material that reasonably violates these standards.

33. Permission to Use Submissions

When you voluntarily submit content for publication through Velden Home, you grant us a non-exclusive permission to reproduce, display, format, and use that content in connection with operating and promoting our store, subject to applicable law.

You retain ownership of rights you otherwise hold in your original material.

34. Intellectual Property

Unless otherwise indicated, original Velden Home materials—including branding, website text, photographs, graphics, designs, logos, and layouts—are owned by us or used with appropriate authorization.

Accessing our store does not transfer ownership of those materials.

Protected content may not be reproduced, modified, distributed, sold, republished, or commercially exploited without appropriate authorization, except where permitted by applicable law.

35. Privacy

Personal information submitted through Velden Home is handled according to our Privacy Policy and applicable privacy requirements.

The Privacy Policy provides further information regarding how customer information may be collected, processed, used, stored, or disclosed in connection with our ecommerce services.

36. Third-Party Providers

We may use independent providers for ecommerce technology, payment processing, shipping, hosting, communications, analytics, and other operational functions.

Those providers may maintain their own terms, privacy practices, and security procedures.

Your direct interaction with independently operated services may therefore also be governed by the applicable provider's terms.

37. External Links

Our website may contain links to independently operated third-party websites or resources.

Such links may be provided for convenience or informational purposes and do not necessarily constitute endorsement.

Velden Home is not responsible for independent third-party websites, including their content, merchandise, services, security, availability, or privacy practices.

VIII. GENERAL LEGAL CONDITIONS
38. Service Interruptions

We make reasonable efforts to maintain reliable access to Velden Home but do not guarantee uninterrupted operation.

Website access may be affected by maintenance, technical problems, security procedures, hosting disruptions, network failures, or other circumstances outside our reasonable control.

39. Events Outside Our Control

To the extent permitted by applicable law, Velden Home will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include severe weather, natural disasters, carrier or transportation disruptions, widespread network outages, government actions, labor disruptions, or comparable events.

This provision does not limit mandatory consumer protections.

40. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and related online services are provided on an “as available” basis.

We do not guarantee that our website will always operate continuously or remain completely free from technical errors, interruptions, or security issues.

Nothing in these Terms excludes statutory warranties or mandatory consumer rights that cannot lawfully be excluded.

41. Limitation of Liability

To the maximum extent permitted by applicable law, Velden Home will not be responsible for indirect, incidental, special, consequential, or similar losses arising solely from use of, or inability to access, our website or related online services.

Any limitation or exclusion applies only where legally permitted.

Nothing in these Terms limits liability where applicable law prohibits such limitation.

42. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Velden Home harmless from reasonable claims, liabilities, losses, damages, and expenses resulting from your unlawful use of our services, material violation of these Terms, or infringement of another party's legal rights.

43. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the affected provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

44. No Waiver

Our failure to enforce a provision immediately does not permanently waive our right to enforce it later.

A waiver concerning one circumstance does not automatically constitute a waiver concerning another.

45. Suspension or Termination

You may discontinue use of Velden Home at any time.

We may reasonably restrict, suspend, or terminate access where a user materially violates these Terms, engages in fraudulent or unlawful activity, threatens website security, or materially interferes with our services.

Provisions that by their nature should survive termination will remain effective.

IX. GOVERNING TERMS AND UPDATES
46. Governing Law

These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of Illinois, without limiting mandatory consumer protections, rights, or remedies available under applicable federal, state, or other law.

47. Changes to These Terms

Velden Home may revise these Terms periodically to reflect changes in our merchandise, services, business practices, website functionality, store policies, or applicable legal requirements.

Updated Terms may be published through our website with a revised “Last Updated” date.

Continued use of Velden Home after revised Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.

48. Related Store Policies

These Terms should be read together with the other policies provided through Velden Home, including our:

Where another store policy contains more specific conditions governing a particular matter, those provisions may apply to that matter to the extent permitted by applicable law.

49. Entire Agreement

These Terms, together with applicable store policies referenced herein, constitute the terms governing your use of Velden Home.

If any provision conflicts with a mandatory requirement of applicable law, the mandatory requirement will control to the extent of that conflict.

X. CONTACT VELDEN HOME

For questions concerning these Terms of Service, an order, or another Velden Home store policy, please contact:

Velden Home
11550 S Morgan
Chicago, IL 60643
United States

Phone: 708-983-4155
Email: support@orrenvelden.net